Shipping & Returns
If you place an order with us, either online or in-store, you are acknowledging that you agree to our Return and Exchange Policy. The use of ‘we’, ‘us’, and ‘our’ refers to Ignition For Men1. OUR CHANGE OF MIND POLICY
We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases.
At Ignition For Men, we are happy to offer you an exchange or credit note for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:
- In-store: 14 days from date of purchase
- Online (Australia): 14 days from date of delivery
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or credit note subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
- Refunds are not given for incorrect size choice or change of mind; please choose carefully;
Our change of mind policy does not apply to the following merchandise:
- underwear and swimwear
Due to hygiene reasons, underwear and swimwear are unable to be returned for change of mind.2. CONSUMER GUARANTEES
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund or exchange.
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
If you encounter an unusual problem with your product, we’re here to help:
1. Visit us
2. Contact Us3. HOW TO RETURN YOUR PURCHASE?
You can return your purchase in TWO EASY WAYS:
You can bring your item and proof of purchase to any of our store located at 54 Payneham Rd, Stepney, SA, 5069. Our opening hours are Monday to Wednesday and Friday from 10am to 5pm, Thursday from 10am to 9pm and Saturday from 9:30am to 4pm.
2. Post Office
Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel. Please note, although we offer free delivery Australia wide, we DO NOT offer free returns, any items which are sent back to us are at the customers expense.
Please address any exchanges to our address below with the following information:
Ignition For Men
54 Payneham Rd
Stepney, SA, 5069
- Phone Number
- Email address
- Date of purchase
- Reason for the return
- Proof of purchase
You can bring your item and proof of purchase to any of our store.AFTERPAY PURCHASES
Purchases made in-store using AFTERPAY can be exchanged in our store
Purchases made online using AFTERPAY can be exchanged in our store.PAYPAL PURCHASES
We can exchange or offer a credit note for any purchases made with PayPal. Simply contact us within 14 days to arrange your return.
Please note that all return postage costs for change of mind and exchanges are at your own expense. If you are returning or exchanging a faulty, damaged or incorrectly described item, Ignition For Men will refund all associated return packaging and postage costs.
Goods are your responsibility until they reach us, so make sure it's packaged securely and obtain tracking information when posting.4. YOU CAN'T DECIDE WHAT TO EXCHANGE YOUR ITEM FOR?
We can issue a credit note that is valid for 6 months. Visit us in store or contact us within 14 days of purchase.
Please note that credit notes are not transferable between store and online5. YOU NEED HELP WITH SIZE, FIT AND EXCHANGES.
Our online service is not just powered by bots – we’re real people who style you for the best fit and sharpest look for any occasion.
For any assistance, it’s easy to contact us:
Call us within Australia on (08) 8362 9980
Ignition For Men welcomes your comments regarding this Returns and Exchanges Policy. If you have any questions about this Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (08) 8362 9980
54 Payneham Rd,
Stepney, SA 5070